Skip to main content
An agent can use its tools correctly and still miss a company rule or domain convention. Lessons preserve that knowledge so Sovara can retrieve it when needed. For example, a support agent may promise a refund without knowing that reseller purchases follow a different process. A lesson can tell it to check the purchase channel before applying the direct-purchase policy.

​
From review to improvement

  1. Annotate the trace with the expected behavior.
  2. Propose a lesson that explains when the rule applies and what to do.
  3. Review and apply the proposal to production.
  4. Check that the lesson is retrieved and helps on similar tasks.
Lessons provide context; they do not retrain the model. Use an issue when a finding needs further investigation or a code fix. Next, learn what a lesson contains.